Responsible Gaming at wick71
Gambling at wick71 is designed to be entertaining, not harmful. We provide every player in Bangladesh with the tools, information, and direct support needed to stay in control of their play — from daily deposit limits to full self-exclusion options. Your wellbeing always comes first.
Our Commitment to You
wick71 takes responsible gaming seriously. These six pillars reflect how we actively protect every player on our platform, regardless of how often they play.
Strict 18+ Policy
Every wick71 account holder must be at least 18 years of age. We verify age during registration and may request supporting identity documents at any point. Accounts found to belong to players under 18 are closed immediately, with any balance handled according to our Terms and Conditions.
Flexible Deposit Limits
Players can set daily, weekly, or monthly deposit limits directly from their wick71 account dashboard. Limits take effect immediately when reduced, and an increase only takes effect after a mandatory 24-hour cooling-off period — giving you time to reconsider before spending more.
Session Time-Out
If you need a short break from gambling, the time-out feature lets you temporarily lock your account for a period of your choosing — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The restriction lifts automatically at the end of the chosen period.
Self-Exclusion
For players who feel they need a longer break, wick71 offers self-exclusion periods from 6 months up to 5 years, as well as permanent closure. During self-exclusion, your account is suspended entirely, and you will not receive any marketing communications from wick71 for the duration of the exclusion period.
Reality Checks
wick71 can display session duration reminders at regular intervals during play. These reality-check notifications show how long you have been playing and your net session result, helping you stay grounded and make informed decisions about whether to continue or stop for the day.
24/7 Wellbeing Support
Our dedicated support team is available around the clock via live chat and email. If you are worried about your own gambling or that of someone close to you, contact us directly. Our agents are trained to handle these conversations with care, confidentiality, and genuine concern for your welfare.
1. 18+ Age Restriction
wick71 operates a strict minimum age policy. All players must be at least 18 years of age to register an account, make a deposit, place a bet, or withdraw funds from the platform. This is not merely a policy preference — it is a core condition of using wick71, and it applies equally to every player across Bangladesh, whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or any other city or district.
During the registration process, you are required to confirm that you are 18 years of age or older. wick71 reserves the right to request identity verification documents at any stage of your relationship with the platform. Accepted documents include your National Identity Card (NID), passport, or Bangladeshi driving licence. If a player is found to be under 18 at any point, their account will be suspended immediately, all pending withdrawals will be withheld pending investigation, and the matter may be referred to the appropriate authorities.
Protecting Minors
wick71 strongly encourages parents and guardians to use parental control software if they share devices with children or younger family members. Keeping your wick71 login credentials private at all times — never writing them down where they could be found — is one of the most effective ways to prevent underage access. If you suspect that a minor has accessed a wick71 account, contact our support team immediately. We will act without delay.
2. Signs of Problem Gambling
Gambling is a form of entertainment, and for the vast majority of wick71 players it remains exactly that. However, for some individuals gambling can develop into a compulsive behaviour that causes real harm — financially, emotionally, and socially. Recognising the early warning signs is the first step toward regaining control.
The following behaviours may indicate that gambling is becoming a problem:
- Spending more money on gambling than you originally intended, or more than you can realistically afford to lose
- Chasing losses — continuing to place bets in an attempt to recover money that has already been lost
- Gambling with money that should be used for essential expenses such as rent, food, school fees, or family obligations
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling
- Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down
- Using gambling as a way to escape personal problems, stress, depression, or loneliness
- Repeatedly trying to stop or cut back on gambling without success
- Neglecting work, studies, family, or personal health because of time spent gambling
- Borrowing money from others or taking loans specifically to fund gambling activity
3. Self-Assessment Questions
The following questions are adapted from widely used responsible gaming self-assessment frameworks. Read each question honestly and reflect on your gambling behaviour over the past 12 months. If you answer "yes" to three or more of these questions, we strongly recommend using one of the player protection tools described in the next section, and considering speaking with a support professional.
Self-Assessment Checklist
Answer each question honestly based on your gambling behaviour over the past year:
This self-assessment is not a clinical diagnostic tool — it is a starting point for honest reflection. If your answers concern you, please reach out to the wick71 support team or use the self-exclusion options available on the platform. Seeking help is a sign of strength, not weakness.
4. Player Protection Tools
wick71 provides a suite of responsible gaming tools that you can activate at any time through your account dashboard or by contacting the support team. These tools are available to every registered player at no cost and are designed to give you meaningful control over how you engage with the platform.
Session Time Reminders
Set pop-up reminders at 30-minute, 1-hour, or 2-hour intervals. When the reminder fires, you will see how long you have been playing and your net balance change for the session, allowing you to make an informed choice about whether to continue.
Deposit Limits
Cap how much you can deposit daily, weekly, or monthly. Limits are applied instantly when you reduce them. Increasing a limit requires a 24-hour waiting period to prevent impulsive decisions during an active session.
Loss Limits
Set a maximum net loss amount for a defined period. Once you reach this limit, the platform will prevent further betting until the period resets. This tool is especially useful if you find that sessions tend to run longer than planned.
Time-Out (Short Break)
Lock your account temporarily for between 24 hours and 6 weeks. During a time-out, login access, deposits, and betting are all suspended. The account unlocks automatically at the end of the chosen period — no action is required from you.
Self-Exclusion (Extended Break)
For longer breaks, choose a self-exclusion period of 6 months, 1 year, 2 years, 5 years, or permanent. During self-exclusion, your account is fully suspended and marketing communications stop entirely. Permanent exclusion cannot be reversed.
Account History Review
Your full transaction and betting history is available at any time from the account dashboard. Reviewing your history regularly helps you maintain an accurate picture of your spending and spot any patterns that may warrant attention.
5. Deposit & Spending Limits
Deposit limits are one of the most practical tools available for responsible gaming on the wick71 platform. Setting a limit before you begin playing — rather than during a session — is a highly effective way to ensure that your gambling activity stays within the boundaries you have chosen for yourself.
How Limits Work
wick71 deposit limits operate on a rolling period basis. If you set a weekly limit of ৳5,000, for example, you cannot deposit more than ৳5,000 within any rolling 7-day window, regardless of how much you have withdrawn. The limit applies to deposits made via all payment methods on the platform — bKash, Nagad, Rocket, Upay, and supported Bangladeshi bank transfers.
To give you a practical sense of what different limit levels look like:
To set or adjust a deposit limit, log in to your wick71 account, navigate to the Responsible Gaming section of your account settings, and select "Deposit Limits". Changes that reduce your limit take effect immediately. If you request an increase, the new higher limit will only become active after a 24-hour review period has elapsed. You may cancel a requested increase at any time during that 24-hour window at no penalty.
Loss Limits and Wager Limits
In addition to deposit limits, wick71 offers loss limits (a cap on net losses in a given period) and wager limits (a cap on the total amount staked in a given period). These additional controls are particularly useful for players who top up their account infrequently but play at higher stakes within a session. All limit types can be combined and set independently of one another.
6. Self-Exclusion Options
Self-exclusion is a formal request to have your wick71 account suspended for an extended period because you feel that your gambling is out of control or is causing you harm. It is a serious tool and is treated as such by the wick71 team. Self-exclusion requests are processed promptly — within a maximum of 24 hours of the request being received — and during that processing window your ability to make deposits is frozen.
Self-Exclusion Periods Available
- 6 Months: The minimum self-exclusion period. Your account is suspended for 6 months from the date the exclusion is activated. At the end of the period, you may request reactivation, subject to a mandatory responsible gaming review.
- 1 Year: A 12-month suspension. Suitable for players who feel they need a longer break to address gambling-related issues and stabilise their financial and personal situation.
- 2 Years: A 24-month suspension. Appropriate for players dealing with more serious problem gambling behaviour who want to create a significant distance from the platform.
- 5 Years: A 60-month suspension. At the end of this period, you may request reactivation, but wick71 reserves the right to conduct a thorough responsible gaming assessment before reinstating access.
- Permanent Exclusion: Your account is closed permanently and cannot be reopened under any circumstances. If you later attempt to register a new account using the same identity details, the registration will be rejected. This option is available to any player who feels that permanent exclusion is the right decision for them.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Live Chat: Contact wick71 support via the live chat feature on the platform. Clearly state that you wish to self-exclude, your preferred exclusion period, and your account username. The agent will process your request and confirm the exclusion in writing.
- Email: Write to the wick71 support team at support at wick71.com (plain text address — not a link). State your account username, your registered mobile number, and your chosen exclusion period. Include "Self-Exclusion Request" in your message subject.
- Account Dashboard: Navigate to the Responsible Gaming section of your account settings and select "Self-Exclusion". Follow the on-screen steps to choose your exclusion period and confirm your request.
Once your self-exclusion is confirmed, you will receive a written acknowledgement. If you attempt to log in during the exclusion period, access will be denied. If you feel that you need urgent support before the exclusion is fully processed, please contact our support team immediately.
7. Getting Help & Support
Seeking help for a gambling problem is one of the most courageous things a person can do. wick71 takes pride in providing accessible, non-judgmental support to any player who reaches out. You do not need to be in crisis to ask for help — if something feels off about how you are relating to gambling, that is reason enough to get in touch.
wick71 Support Team
The wick71 support team is available 24 hours a day, 7 days a week, including on all Bangladeshi public holidays. You can reach us through the following channels:
- Live Chat: The fastest way to reach us. Available directly within the wick71 platform, typically with response times of under 3 minutes.
- Email: support at wick71.com (plain text — not a clickable link). For responsible gaming requests, include "Responsible Gaming" in your message so it is routed to our specialist team.
- WhatsApp: Details available in your account dashboard once logged in.
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6).
Talking to Someone You Trust
Beyond formal support channels, talking to a trusted family member, friend, or community leader about a gambling concern can be an important first step. In many Bangladeshi communities, mental health and financial wellbeing discussions are increasingly open. You are not alone, and there is no shame in seeking support from the people around you as well as from wick71 directly.
8. Safer Gambling Tips
The following practical guidelines are designed to help you keep gambling in its proper place — as an enjoyable leisure activity, not a financial strategy or an emotional crutch. wick71 recommends that all players read and reflect on these tips, regardless of how much or how little they currently play.
Before You Play
- Set a budget before you start. Decide on a specific amount — in Bangladeshi Taka — that you are comfortable losing entirely before you open the wick71 lobby. Do not adjust this budget upward during the session.
- Set a time limit. Decide in advance how long you will play. Use the session reminder feature on wick71 to prompt you when your time is up.
- Never play when emotional. Gambling decisions made when you are stressed, upset, tired, or under the influence of alcohol are rarely sound. Wait until you are in a calm, clear headspace before logging in.
- Treat it as entertainment, not income. The house edge means that over the long run, gambling results in a net cost for most players. Approach it the way you would a cinema ticket or a restaurant meal — money spent on an experience, not an investment.
While You Play
- Never chase losses. Losing a session does not mean the next bet will win. Chasing losses is one of the most consistent patterns seen in problem gambling. If you have reached your loss limit for the day, stop.
- Take regular breaks. Stand up, walk around, and do something unrelated to gambling every 30 to 60 minutes. Extended sessions distort your perception of time and money spent.
- Keep track of real money. Remember that credits on screen represent real Bangladeshi Taka. Periodically check your account balance against your starting balance so you always know where you stand.
- Do not try to win back losses in a single large bet. A single large bet is not a recovery strategy — it is a risk multiplier. If you find yourself tempted to make an oversized bet to recover losses, this is a strong signal to stop the session immediately.
After You Play
- Review your session history. Your full betting and deposit history is available in the wick71 account dashboard. Checking it after each session keeps you honest about your actual spend and helps you spot any drift toward problematic patterns before they become serious.
- Celebrate wins proportionately. A winning session is enjoyable, but it should not be treated as confirmation that the system is beatable. Variance means wins and losses are both temporary. Banking a portion of any winnings rather than reinvesting them all is a sound habit.
- Talk about it openly. If someone close to you asks about your gambling, answer honestly. Secrecy around gambling activity is one of the clearest early indicators that the behaviour is moving in an unhealthy direction.
Play Smart. Play at wick71.
Ready to enjoy the platform responsibly? Explore our full game lobby, check out the latest cricket betting markets, or review our FAQ for answers to common questions.
18+ only. Gambling involves financial risk. Play responsibly.