wick71 Privacy Policy

1. Information We Collect

1.1 Registration Data

When you create a wick71 account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, registered mobile number (a valid Bangladeshi number is required), email address, and the username you choose for your account. This information is required to open your account and cannot be omitted. It forms the foundation of your player profile on the wick71 platform.

1.2 Identity Verification Data

As part of our age verification and Know Your Customer (KYC) obligations, wick71 may ask you to submit copies of official identity documents. Accepted documents include your National Identity Card (NID), passport, or driving licence issued by a Bangladeshi authority. In some cases we may also request a recent utility bill or bank statement as proof of address. These documents are processed securely and are used exclusively to verify your identity, confirm your age, and detect fraudulent account activity.

1.3 Financial Data

When you make a deposit or request a withdrawal, wick71 and our payment processing partners collect the details necessary to complete the transaction. For mobile wallet transactions via bKash, Nagad, Rocket, or Upay, this includes your registered mobile wallet number and transaction reference. For bank transfers, this includes your account name, account number, and the name of your bank (for example, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank). wick71 does not store your full card number, CVV, or mobile wallet PIN at any point.

1.4 Usage and Behavioural Data

When you use the wick71 platform, we automatically collect certain technical and behavioural data. This includes your IP address, the type and version of browser you are using, your device type and operating system, the pages and game titles you visit, session duration, click patterns, and betting activity including wager amounts, game choices, and win/loss records. This data is used to improve the platform experience, detect unusual activity, and fulfil our responsible gaming obligations.

1.5 Communication Data

If you contact wick71 support via live chat, email, or any other channel, we retain a record of that communication, including the content of your messages and our responses. This allows us to maintain continuity of service, resolve disputes accurately, and improve our support quality over time.

2. How We Use Your Data

wick71 uses the personal data we collect for the following specific purposes:

• Account Management: To create and maintain your player account, process your registration, authenticate your identity at login, and communicate important account-related notices to you.
• Age and Identity Verification: To confirm that you meet the minimum age requirement of 18 years and to verify that the information you have provided is accurate and genuine.
• Payment Processing: To process deposits and withdrawals efficiently and accurately via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and to maintain an accurate transaction history on your account.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, bonus abuse, and any other activity that threatens the integrity of the platform or the safety of other players.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, enforce self-exclusion requests, apply deposit limits or session time-outs requested by players, and provide targeted responsible gaming guidance where appropriate.
• Platform Improvement: To analyse aggregated usage data and identify opportunities to improve game selection, site navigation, payment flow, and overall player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about new games or features — but only where you have provided explicit consent to receive such communications. You may withdraw this consent at any time by contacting wick71 support.
• Legal and Compliance Obligations: To meet any legal or regulatory obligations that apply to the operation of the wick71 platform, including record-keeping requirements and responses to lawful requests from relevant authorities.

3. Data Sharing & Third Parties

3.1 Payment Processors

To process your deposits and withdrawals, wick71 shares the minimum necessary financial data with our payment processing partners. This includes mobile financial service providers (bKash, Nagad, Rocket, Upay) and partner banking institutions. These partners are contractually bound to use your data only for the purpose of completing your requested transaction and may not use it for any other purpose.

3.2 Game Providers

The games available on wick71 are supplied by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, certain technical data — such as your session token and wager amounts — is shared with the relevant game provider to enable the game to function correctly and to record your results. Game providers do not receive your full name, NID, or financial account details. All game providers used by wick71 are internationally recognised studios subject to independent regulatory oversight.

3.3 Identity Verification Partners

wick71 may use third-party identity verification services to assist with KYC checks. If such a service is used, only the specific documents and data required for the verification check are shared. These partners are bound by strict data processing agreements and are not permitted to retain your documents beyond the period necessary to complete the verification.

3.4 Legal and Regulatory Disclosures

wick71 may disclose personal data to relevant authorities where we are legally required to do so — for example, in response to a lawful court order, a request from a law enforcement agency investigating financial crime, or a compliance inquiry. In all such cases, we disclose only the minimum data required to satisfy the legal obligation and, where permitted by law, will notify the affected player that a disclosure has been made.

3.5 Business Transfers

In the event that wick71 undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. In such cases, wick71 will ensure that the acquiring party is contractually required to treat your data in accordance with this Privacy Policy and will notify registered players of any material change to data controller identity.

4. Cookies & Tracking

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember certain information about your visit — such as your preferred language, whether you are logged in, or which pages you have visited — so that your next visit is smoother and more personalised. Cookies do not contain executable code and cannot access other files on your device.

4.2 Cookies Used by wick71

wick71 uses the following categories of cookies on its platform:

• Essential Cookies: These are strictly necessary for the platform to function. They manage your login session, maintain security tokens, and ensure that your account data is correctly attributed to your session. Without these cookies, the wick71 platform cannot operate. You cannot opt out of essential cookies while using the platform.
• Functional Cookies: These remember your preferences — such as your preferred game lobby view, language settings, or the last payment method you used — to give you a more convenient experience on return visits.
• Analytics Cookies: These help wick71 understand how players navigate the platform. We collect anonymised data on page visits, session lengths, and popular game titles. This data informs decisions about platform design and content. Analytics data is not linked to your personal identity.
• Marketing Cookies: Where you have given consent, these cookies allow wick71 to deliver relevant promotional content based on your demonstrated interests. You may withdraw consent for marketing cookies at any time by adjusting your browser settings or contacting wick71 support.

4.3 Managing Cookies

Most modern browsers allow you to view, manage, and delete cookies through the browser's settings menu. Disabling non-essential cookies will not prevent you from using the wick71 platform, although some functional preferences may not be saved between sessions. Please note that disabling essential cookies will prevent you from logging in to your account and accessing platform features.

5. Data Security

wick71 takes the security of your personal data seriously and maintains a layered approach to data protection. The security measures in place include:

• Transport Layer Encryption: All data transmitted between your browser or mobile device and the wick71 platform is encrypted using 256-bit TLS (SSL) technology. This protects your data from interception during transmission over any network, including public Wi-Fi networks commonly used in areas such as Dhaka, Chittagong, Sylhet, and Cox's Bazar.
• Encrypted Data Storage: Sensitive personal data held in wick71's databases — including identity documents and financial details — is stored in encrypted form. Encryption keys are managed separately from the encrypted data and are subject to strict access controls.
• Access Controls: Access to personal data within the wick71 organisation is restricted on a strict need-to-know basis. Staff members can only access the specific data they require to perform their designated role. All data access is logged and subject to periodic audit.
• Password Security: Player account passwords are hashed using a strong one-way cryptographic algorithm. wick71 cannot recover your password — only reset it. This means that even in the unlikely event of a data incident, your actual password cannot be extracted from wick71's systems.
• Fraud Monitoring: wick71 operates continuous automated monitoring systems that flag unusual account activity, atypical login locations, and suspicious transaction patterns. Flagged activity is reviewed by our security team and may result in temporary account holds pending investigation.

While wick71 maintains robust security standards, no online platform can guarantee absolute security against all possible threats. Players are strongly encouraged to use a unique, strong password for their wick71 account and to avoid sharing login credentials with any other person. If you suspect your account has been compromised, contact wick71 support immediately via the platform's live chat service.

6. Data Retention

wick71 retains personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following retention guidelines apply:

• Active Account Data: While your wick71 account is active, we retain all account registration data, transaction history, and communication records necessary to manage your account and provide a consistent service.
• Closed Account Data: Following voluntary or compelled account closure, wick71 retains your account registration data, identity verification documents, and transaction records for a minimum period of five years. This retention period supports our obligations related to anti-money laundering compliance and the resolution of any post-closure disputes.
• Marketing Consent Records: Records of consent (or withdrawal of consent) for marketing communications are retained for the full duration of your account relationship with wick71 and for three years following account closure, to demonstrate compliance with consent obligations.
• Support Communication Logs: Records of support interactions are retained for two years from the date of the interaction, unless the communication relates to an ongoing dispute, in which case it is retained until that dispute is fully resolved.
• Anonymous Analytics Data: Anonymised usage and behavioural data, from which no individual player can be identified, may be retained indefinitely for the purpose of platform analysis and improvement.

Upon expiry of the applicable retention period, personal data is securely deleted or, where deletion is not technically feasible, permanently anonymised. Players who wish to request early deletion of their data should refer to the "Your Privacy Rights" section below.

7. Your Privacy Rights

As a registered player on the wick71 platform, you hold the following rights over your personal data. These rights may be exercised at any time by contacting the wick71 support team:

7.1 Right of Access

You have the right to request a copy of the personal data that wick71 holds about you. Upon a valid request, wick71 will provide a summary of your data in a readable format within 5 business days. There is no charge for a single data access request within any 12-month period.

7.2 Right to Rectification

If any personal data held by wick71 is inaccurate or out of date, you have the right to request that it be corrected. Some changes — such as updates to your registered name or date of birth — require supporting documentation and must be made through the wick71 support team. Other changes, such as your email address or contact number, may be updated directly through your account dashboard.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Please note that wick71 may be unable to fulfil an erasure request in full where retention is required by law — for example, anti-money laundering regulations that mandate retention of transaction records for a defined period. In such cases, wick71 will explain which data must be retained and why.

7.4 Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of data we hold, or where you object to processing but have not yet requested erasure — you may request that wick71 restrict the processing of your data to storage only, pending resolution of your request.

7.5 Right to Data Portability

Where processing is based on your consent and is carried out by automated means, you have the right to request that wick71 provide your personal data in a structured, commonly used, machine-readable format so that you may transfer it to another service provider if you choose to do so.

7.6 Right to Withdraw Marketing Consent

Where wick71 sends you promotional communications on the basis of your consent, you have the right to withdraw that consent at any time. Withdrawal of marketing consent does not affect the lawfulness of any communications sent prior to the withdrawal. To opt out of marketing emails or SMS notifications, contact wick71 support or use the unsubscribe link included in any marketing communication.

8. Policy Updates & Contact

8.1 Changes to This Policy

wick71 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in applicable law, or improvements to our platform. When material changes are made, we will notify registered players via the email address or mobile number associated with their account. The effective date at the top of this page will be updated to reflect the date the revised policy takes effect. We encourage you to review this policy periodically so that you remain informed about how your data is being handled.

8.2 Governing Framework

This Privacy Policy is governed by applicable data protection principles. wick71 is committed to handling all personal data in a manner that is lawful, fair, transparent, purpose-limited, accurate, storage-limited, and secure. These principles inform every aspect of our data handling practices and are the standard against which our internal data governance procedures are regularly audited.

8.3 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which wick71 handles your personal data, please do not hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6):

• Live Chat: Available directly within the wick71 platform (fastest response)
• Email: support at wick71.com (plain text — not a clickable link)
• Response Time: All privacy-related enquiries are prioritised and acknowledged within 2 business days

wick71 takes all privacy complaints seriously. If you raise a concern and feel that our response is unsatisfactory, you retain the right to escalate the matter through any applicable dispute resolution mechanism available to you.